Technical Support:
Monitored 247 provide a 24-7 Helpdesk:
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We Offer a round-the-clock helpdesk that customers can reach via email, info@monitoredsystem.com
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Please note our responses will be between 9am-5pm GMT
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We can assist customers in diagnosing and resolving technical issues with their alarm, CCTV, or intercom systems.
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We can do remote assistance: Provide remote support to troubleshoot and resolve problems.
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With our knowledge Base: We have an repository of common issues and solutions that customers can often ask so we can always help.
Maintenance and Upgrades:
Regular Maintenance:
We recommend you test your system regularly to ensure peak performance and prevent issues.
Firmware and Software Updates: We will keep our customers informed about available updates.
Self-Monitored System:
Your system will instantly send alerts from your Monitored System control panel via Wi-Fi and GSM informing you as to which precise detector has activated For example Motion Detector Kitchen.
Please remember, the quality and reliability of our support significantly impacts on our customer satisfaction and our reputation in the market that's why we strive to be of service.
We hope this will contribute to long-term customer loyalty.